Responsible Gambling at Onluck Casino
At Onluck we are committed to helping players keep gambling fun and under control. We encourage safe play and offer practical tools and guidance so you can manage your time and spend. If you ever feel unsure about your play, please reach out to our support team for assistance.
Player protection principles
We place player safety at the centre of our service. That means offering clear information, making it easy to set limits, and responding quickly when someone asks for help. We treat all requests for account controls and self-exclusion with priority and respect confidentiality at every step.
Activity-control tools
You can use a range of controls to manage how you play. These tools are available from your account settings or by contacting support if you prefer an assisted setup.
- Deposit limits - set daily, weekly or monthly deposit caps.
- Loss limits - limit how much you can lose over a chosen period.
- Session time limits - set maximum session lengths and receive alerts when time is up.
- Temporary time-outs - take a short break from your account for a set number of days.
- Self-exclusion - close access for an extended period when you need a longer break.
Deposit limits
Deposit limits let you control how much real money enters your account. You can set and lower limits at any time from your responsible gambling settings. Changes that increase limits may require a waiting period; reductions take effect immediately. If you need help configuring limits, contact support and we will guide you through the options.
Loss limits
Loss limits help you limit total losses over a specific period. Setting a loss limit means the system will prevent further play once the threshold is reached. Use this tool if you want to keep losses predictable and aligned with your entertainment budget.
Time limits and session controls
Time limits allow you to cap how long you play in a single session or across a day. You can enable automatic logout, pop-up reminders, or forced breaks to avoid extended play. Regular breaks are an effective way to keep gaming a controlled activity.
Self-exclusion
If you feel you need to step away for a longer period, self-exclusion is available. Self-exclusion will block access to your account for the chosen duration and prevent re-registration under the same details while active. For assistance with self-exclusion or reopening procedures, contact our support team.
Signs of problematic behaviour
Be mindful of warning signs such as chasing losses, borrowing to gamble, neglecting responsibilities, hiding activity, or increasing stakes to feel the same excitement. If you notice these patterns in yourself or someone close to you, consider using our control tools or asking for help.
Practical tips for staying in control
Set a clear gambling budget and stick to it, use deposit and loss limits, schedule regular breaks, avoid gambling when stressed or impaired, and never treat gambling as a way to solve financial problems. Share your concerns with friends or family and use account limits to reduce temptation.
Professional help and support organisations
If you need specialist support, we encourage you to seek professional advice. Many organisations and helplines offer confidential guidance and practical tools. If you would like help finding appropriate support options in your area, contact our support team and we will point you in the right direction without judgement.