General Terms and Conditions
These Terms and Conditions describe the rules that apply when you use Onluck. They explain our relationship with players, how accounts should be managed, and the basic operating rules for bonuses, payments and disputes. By using the site you agree to follow these terms; we recommend reading them carefully and checking the full T&Cs in your account for offer-specific details.
Account responsibilities
You are responsible for maintaining accurate account information and for keeping your username and password secure. Only one account is permitted per person, household, IP or device; multiple accounts may be suspended and balances withheld. You must notify us immediately if you suspect unauthorized access to your account. We may temporarily restrict access while we investigate suspicious activity, possible fraud, bonus abuse or violations of these terms.
Eligibility requirements
To open and operate an account you must meet our eligibility rules. You must be of legal age to gamble where you live and able to enter into these terms. We may refuse registrations or block access from restricted jurisdictions. Prior to withdrawals we will require identity verification; failure to provide requested documents may result in account limitations or closure.
Acceptable platform use
Our services must be used in a lawful and fair way. You must not attempt to manipulate games, use bots, exploit technical errors, or place bets in a way that we consider to be bonus abuse or a breach of fair play. Use of anonymizing tools or VPNs to circumvent geographic restrictions may lead to account suspension and forfeiture of funds. Any activity that attempts to wash, launder or obscure sources of funds is strictly prohibited.
General bonus and promotion rules
Promotions, bonuses and free spins are subject to specific terms shown with each offer. Typical rules include minimum deposit requirements for bonus eligibility, wagering requirements and game contribution percentages. For example, some match bonuses carry a wagering requirement of 40x the bonus, slots may contribute 100% while table and live games contribute less, and certain jackpot or excluded games do not contribute. Maximum bet limits and maximum cashout limits may apply during wagering. Always read the promotion T&Cs before accepting an offer.
Deposits and withdrawals
We accept a range of payment methods including cards, e-wallets and cryptocurrencies where available. Deposits are normally processed instantly; withdrawal times vary by method. Withdrawals to e-wallets and cryptocurrencies may be faster for verified accounts, while card and bank transfers can take several business days. We require account verification before processing withdrawals and may ask for ID, proof of address and proof of payment method ownership. Any fees charged by payment providers are separate to our service.
Dispute resolution
If you have a question or dispute, contact our support via the site’s live chat or by submitting a ticket. We aim to respond promptly and investigate issues in good faith. If a dispute cannot be resolved through normal support channels, please follow the escalation and formal complaint procedures published in our full terms. We may temporarily withhold funds while verification or investigations are in progress.
Updates to terms and conditions
We may update these terms from time to time. Material changes will be posted on the site and, where appropriate, notified to account holders. Continued use of the platform after changes are posted constitutes acceptance of the revised terms. If you do not accept an update, you should stop using the service and contact support to close your account.