Onluck Casino Privacy Policy

This Privacy Policy describes how Onluck collects, uses, stores and protects the information you provide when you create an account, make transactions, or use our site and services. We respect your privacy and explain below what data we handle, how we use it, the choices available to you, and how we keep your information safe.

Types of data we collect

Personal data

When you register or verify your account we collect personal details such as your name, date of birth, contact email, address and identity documents when required for verification. We also collect account credentials, account activity and any communications you send to our support team.

Technical data

We collect technical information needed to operate the service, including device type, browser, IP address, language, and log data related to your sessions. This helps us present the site correctly, detect fraud, and improve performance.

Transactional data

Transactional information includes deposits, withdrawals, payment method details and wallet addresses for cryptocurrency transactions where applicable. We record transaction amounts, dates and status to process payments and resolve disputes.

How we use your information

We use data to provide and manage your account, process payments, verify identity, comply with applicable rules, prevent fraud, and respond to support requests. We also use aggregated and anonymized data for analytics, service improvements and troubleshooting. We will not use your data for purposes unrelated to running the service without your consent.

Data protection practices

We maintain administrative and technical safeguards to protect personal data from unauthorized access, loss or misuse. Access to personal data is limited to staff and service partners who need it to perform their duties. Where third parties process data on our behalf, we require them to maintain appropriate security measures. No system is completely secure, so we monitor and update protections over time.

Cookies and tracking technologies

We use cookies and similar technologies to remember preferences, enable core functionality, and analyse site usage. Some cookies are essential for login and transactions, while others support analytics and marketing. You can manage cookie settings in your browser, but disabling certain cookies may limit site functionality.

User rights

You have the right to request access to the personal data we hold about you, ask for corrections where information is inaccurate, and request deletion when retention is no longer required for legal or operational reasons. You may also object to certain processing activities where applicable. Requests will be handled in line with our verification procedures to protect account security.

Access, correction and deletion of data

To request access, correction or deletion, please contact our support channels through the account interface. We will verify your identity before fulfilling requests and will explain any limitations to deletion if data must be retained for legal, tax or security reasons.

Information sharing and third parties

We share information with payment processors, service providers, identity verification partners and other third parties that help deliver the service. We may disclose data to comply with legal obligations or to protect against fraud and abuse. Whenever possible we limit the information shared and require partners to protect data appropriately.

Privacy policy updates

We may update this Privacy Policy from time to time. Material changes will be communicated via the site or your account. Continued use of our services after an update constitutes acceptance of the revised policy, so please review it periodically.